Terms and conditions

About these terms

In short: By using doggio you agree to these terms. If you don’t agree, please don’t use the service.

doggio is operated by Doggio, s.r.o. (“doggio”, “we”). By creating an account or using the service, you agree to these terms.

If you use doggio on behalf of an organisation, you confirm you’re authorised to accept these terms for it.

Our role as a marketplace

In short: doggio connects owners and independent providers. The care contract is between you and the provider; we’re the intermediary.

doggio is an intermediary platform. We help dog owners discover and book independent providers of dog training and doggy daycare services. We are not the provider of those care services.

The contract for the actual care service is between the owner and the provider. We are not a party to it and are not responsible for the services providers deliver, though we verify providers and facilitate bookings and payments.

Accounts and eligibility

In short: You must be 18+, give accurate details, and keep your login secure.

• You must be at least 18 years old to use doggio.
• Provide accurate, current information and keep it up to date.
• Keep your credentials confidential; you’re responsible for activity on your account.
• Tell us promptly at hello@doggio.cz if you suspect unauthorised use.

If you’re a dog owner

In short: Give honest information about your dog, show up for bookings, and treat providers respectfully.

• Provide accurate information about your dog, including health and behaviour relevant to safe care.
• Attend bookings on time and follow each provider’s reasonable house rules.
• Pay for booked services through doggio as described at checkout.
• Communicate respectfully with providers through in-app messaging.

If you’re a provider (PawPartner)

In short: Be verified, deliver safe force-free care, keep your listings honest, and meet your legal and tax duties.

• Complete verification and keep your details and availability accurate.
• Provide services safely, using force-free methods, and as described in your listings.
• Hold any licences, insurance, and permissions required by law for your services.
• You are an independent operator responsible for your own taxes and legal compliance.

Bookings and payments

In short: Owners pay through doggio; we hold and release funds to providers via Stripe. Fees and any platform commission are shown before you confirm.

Bookings are made and paid for through doggio. Payments are processed by Stripe; doggio facilitates the flow of funds between owner and provider, including manual capture and payouts where applicable.

Applicable fees, any platform commission, and provider subscription terms are shown before you confirm. You authorise doggio and Stripe to process the amounts shown.

Cancellations and refunds

In short: Cancellation and refund terms depend on the booking and provider. We help resolve issues fairly.

Cancellation and refund outcomes depend on the booking type, timing, and the provider’s policy as shown at booking. Where a service isn’t delivered as agreed, contact us and we’ll help resolve it consistently with these terms and applicable law.

Disputes and safety incidents

In short: Raise disputes within 7 days of a completed booking. Safety incidents follow a separate, faster process.

Owners can open a dispute about a completed booking within 7 days of completion. We review disputes and may hold or reverse payouts while we do.

Safety incidents are handled through a separate process so we can act quickly to keep dogs and people safe. Report concerns immediately via the app or hello@doggio.cz.

Acceptable use

In short: Don’t misuse doggio, harm others, or try to take bookings off-platform to avoid fees.

• Don’t use doggio for anything unlawful, harmful, or abusive.
• Don’t circumvent doggio to avoid fees or platform protections.
• Don’t attempt to disrupt, reverse-engineer, or gain unauthorised access to the service.
• Don’t post false, misleading, or infringing content.

Your content

In short: You keep ownership of what you post and grant us a licence to operate the service with it.

You keep ownership of content you submit (listings, dog profiles, messages, reviews). You grant doggio a non-exclusive licence to host and display that content as needed to operate the service. You’re responsible for ensuring you have the rights to what you post.

Liability

In short: We provide the platform “as is”. Nothing here limits liability that can’t be limited by law.

doggio provides the platform on an “as is” and “as available” basis. As an intermediary, we are not liable for the acts or omissions of providers or owners.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including for death or personal injury caused by negligence. Subject to that, our liability is limited to the maximum extent permitted by law.

Suspension and termination

In short: You can close your account anytime. We can suspend or end access if these terms are breached.

You may stop using doggio and close your account at any time. We may suspend or terminate access if you breach these terms or to protect users, providers, or the platform. Some obligations (such as payment and statutory records) survive termination.

Changes and governing law

In short: We may update these terms and will flag material changes. Czech law and courts apply unless the law gives you stronger rights.

We may update these terms; we’ll update the “Last updated” date and notify you of material changes. Continued use after changes means you accept them.

These terms are governed by the laws of the Czech Republic, without prejudice to mandatory consumer-protection rights you have where you live.

Contact

Questions about these terms? Email us at hello@doggio.cz. See also our Privacy policy and Cookie policy.